Refund policy

Returns Policy

Return window. You may return items within 30 days of receiving your order.

Condition. Items must be unworn and in their original condition, with the original packaging. Items showing wear, or returned without their original packaging, may not be accepted. (Try-on indoors on a clean surface is fine.)

How to start a return. Email info@ishoes.ca with your order number and the item(s) you are returning, and we will send you the return instructions. Please do not ship items back before contacting us.

Return shipping. Unless the item arrived damaged, defective, or incorrect, return shipping costs are the customer's responsibility.

Refunds. Once your return is received and inspected, we will refund the item price to your original payment method. Original shipping charges are not refundable except where the return is due to our error. Please allow up to 10 business days after we receive your return for the refund to be processed.

Exchanges. For a different size, return the original item for a refund and place a new order — this is the fastest way to get the right size.